Last update: February 23, 2025

This Privacy Policy describes how Nexlab (hereinafter, the "Site", "we" or "our") collects, uses and discloses your personal information when visiting or using our services, when making a purchase on nexlab.dev (hereinafter, the "Site") or when communicating with us in any other way regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last update" date, and take any other measures that may be required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as indicated below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, those of our users, and others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" is used to refer to information that identifies or individually describes you, as well as information that can be related to or associated with you. The following sections describe the specific categories and types of personal information we collect.

Information We Collect Directly From You

Information you submit directly through our Services may include the following:

• Contact details: includes your name, address, phone number, and email.
• Account information: includes your username, password, security questions, and other information used for account security purposes.
• Customer service information: includes information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this data; however, this may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (hereinafter, "Usage Data"). To do this, we may use cookies, pixels, and similar technologies (hereinafter, "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to prepare your orders and provide the products or services you have requested, thereby fulfilling our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or the third parties we work with, may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software development kits, external libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the following section, Third-Party Websites and Links.

Use of Your Personal Information

• Provision of services and products. We use your personal information to provide you with the Services and thereby fulfill our contract with you, including processing your payments, sending notifications related to your account, as well as your purchases, returns, exchanges or other transactions, in order to create, maintain and manage your account, arrange shipping, facilitate returns or exchanges, and other features and functionalities related to your account.
• Marketing and advertising. We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications by email, text message, or postal mail, as well as to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites.
• Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you will be responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, contact us immediately.
• Communications and service improvement. We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest to be able to respond to you, as well as to provide effective services and maintain our business relationship with you.

Cookies

We use Cookies to operate and improve our Site and our Services (including remembering your actions and preferences), as well as to conduct reporting and statistics and better understand user interaction with the Services (in our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionalities, to work incorrectly or become unavailable. Additionally, blocking Cookies may not completely prevent sharing information with third parties, such as our advertising partners.

Disclosure of Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:

• With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data reporting and statistics, customer service, and cloud storage).
• With business and marketing partners to show you advertising and provide you with services. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you indicate, request, or otherwise consent to us disclosing certain information to third parties, such as to send you products or through the use of social media widgets or login integrations with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
• In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, those of our users, and others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in "Collection and Use of Your Personal Information" and "Disclosure of Your Personal Information":

Category:

• Identifiers such as basic contact details and specific order and account information.
• Commercial information, such as order data, purchase information, and customer service information.
• Internet or other similar network activity, such as usage data.
• Geolocation data, such as locations determined by an IP address or other technical measures.

Category of Recipients:

• Vendors and third parties who provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer service partners, and data reporting and statistics providers).
• Business and marketing partners.
• Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated sites or sites not under our control, you should review their privacy and security policies and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on external social networking platforms, may also be visible to other users of the Services and/or users of those external platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply any kind of endorsement of the content on such platforms or of their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended for use by children, so we do not intentionally collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us through the contact details provided below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (understanding these terms as defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." Additionally, information you send to us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, such rights are not absolute, so they may only apply in certain circumstances, which may allow us to reject your request in certain cases and as permitted by law.

• Right of access/knowledge: You may have the right to request access to the personal information we have about you, including details related to how we use and share your information.
• Right of deletion: You may have the right to request the deletion of the personal information we hold about you.
• Right of correction: You may have the right to request the correction of inaccurate personal information we hold about you.
• Right of portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
• Restriction of processing: You may have the right to request that we stop or restrict the processing of personal information.
• Withdrawal of consent: Whenever we rely on your consent to process your personal information, you may have the right to withdraw such consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. To do so, you can respond directly to our denial.
• Managing communication preferences: We may send you promotional emails, and you can unsubscribe at any time through the unsubscribe option available in the emails we send. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account.

You can exercise any of these rights where indicated on our Site or by contacting us through the contact details provided below.

Be aware that exercising any of these rights will not result in any kind of discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require them to provide proof that you have authorized said agent to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us through the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us through the contact details provided below, or to file your complaint with the competent local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information will also be processed by staff and third-party service providers and partners from such countries.

Specific Services and Data Collection

Mega Mente Business is an artificial intelligence assistant operated by Nexlab, designed to help users with everyday tasks such as explaining topics, transcribing audio files, and analyzing content in PDF and on the web. This service operates specifically on Telegram and WhatsApp platforms.

Specific Information Collected

• From Telegram: username, ID, chat ID, and name provided by the account
• From WhatsApp: WhatsApp ID, phone number, and name provided by the account

Third-Party Services

We use the following specific services:

• Sentry for error reporting
• Mixpanel for usage analysis
• OpenAI, Google, Anthropic, Perplexity and DeepSeek for processing artificial intelligence model responses and audio transcriptions.

Data Retention Policy

• Text messages sent to Mega Mente are retained indefinitely to provide better service and maintain a complete history of interactions
• Files sent by users (including audio files, images, and documents) are automatically deleted one day after being received for security and storage efficiency reasons.

Security Notifications

In the event of a data breach, we will notify affected users by sending a message directly to the provided phone number, or if we don't have access to this, other platforms where you use the product.

Contact

If you have any questions about our privacy practices or about this Privacy Policy, or if you wish to exercise any of your rights, you can call us by phone, send an email to support@nexlab.dev or contact us at the address Panama, Panama, Bella Vista, Calle 50, PH The Gray